Is this your first self storage experience? No problem whether you’re new to storing or it’s old hat we have some tips to make your storage experience the best it can be. Check below for our top Frequently Asked Questions.
Anytime! You can rent a unit 24/7 at our on-site kiosk or on our website.
No, we do not carry any insurance for your personal belongs. Check with your own insurance agent & let them know you have items in storage.
Just let us know as soon as you are moved out. We ask that you leave your unit completely empty and broom clean. Please note we do not pro-rate rent for partial months.
You can either use our Storage Calculator on our website or call our manager for assistance.
We require a government-issued photo ID (example: driver’s license, state ID, or passport). Two good reachable phone numbers, current mailing address & e-mail address to receive monthly invoices. DOB, SS# and 1st month’s rent payment.
Liquids, explosives, flammable/combustible liquids (paint thinner, gasoline, solvents, or paint) toxic materials and perishables (food) or anything living. Please contact us if you have any questions regarding a specific item.
No, we rent on a month-to-month basis for full months only. We do not pro-rate in or out of units.
No. At the time of sign up you will be given your own security gate code that will allow you access to your unit from 6AM-11PM.
All monthly invoices are sent via e-mail. Please provide us at sign up time with your correct e-mail address in order to receive your monthly invoice. Be sure to check your spam folder to see if it was sent there. If you do not have an e-mail, please note the day each month your payment is due to avoid having a late charge added to your account.
Yes. At the time you sign up at our self-service kiosk station you will receive a new stainless steel round disc padlock, free of charge, to use on your unit, that is yours to keep after you vacate.
You can pay in person at our on-site self-service kiosk station, mail a check or money order to our P.O. Box address or make a payment through our website. You may also sign up to have payments automatically deducted from your debit or credit card monthly. Kiosk available for payments 24 hours/day.
You are the only one with access to your unit. Lock your padlock & put the key in a safe place.
Checks, money orders, VISA, MasterCard and Discover, and cash.
You can retrieve your personal gate access code at the kiosk station by signing into your open account & following the prompts to get your code. You can also call one of our live kiosk operators for assistance. They will be required to verify your account information before giving you the code. It’s also a good idea to program your personal gate code into your cell phone.
Either your unit was found still locked after your planned vacate date or your unit still contains some of your items inside that need to be removed. If you move it in you will need to move it out. We will continue to charge rent until unit is empty & unlocked.
Don’t just take our word for it, our customer’s experience speaks for itself.
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