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  • When can I move in?

    Anytime! You can rent a unit 24/7 at our on-site kiosk or on our website.

  • How much notice needs to be given before I move out?

    Just let us know as soon as you are moved out. We ask that you leave your unit completely empty and broom clean. Please note we do not pro-rate rent for partial months.

  • What type of information do I need to provide in order to rent a space?

    We require a government-issued photo ID (example: driver’s license, state ID, or passport). Two good reachable phone numbers, current mailing address & e-mail address to receive monthly invoices. DOB, SS# and 1st month’s rent payment.

  • Do I need to sign a long-term lease?

    No, we rent on a month-to-month basis for full months only. We do not pro-rate in or out of units.

  • How will I be invoiced?

    All monthly invoices are sent via e-mail. Please provide us at sign up time with your correct e-mail address in order to receive your monthly invoice. Be sure to check your spam folder to see if it was sent there. If you do not have an e-mail, please note the day each month your payment is due to avoid having a late charge added to your account.

  • How do I make a payment?

    You can pay in person at our on-site self-service kiosk station, mail a check or money order to our P.O. Box address or make a payment through our website. You may also sign up to have payments automatically deducted from your debit or credit card monthly. Kiosk available for payments 24 hours/day.

  • What forms of payment do you accept?

    Checks, money orders, VISA, MasterCard and Discover, and cash.

  • Why I am still being charged for the space I have vacated?

    Either your unit was found still locked after your planned vacate date or your unit still contains some of your items inside that need to be removed. If you move it in you will need to move it out. We will continue to charge rent until unit is empty & unlocked.

  • Are my belongings insured?

    No, we do not carry any insurance for your personal belongs. Check with your own insurance agent & let them know you have items in storage.

  • How do I know how much storage space I will need?

    You can either use our Storage Calculator on our website or call our manager for assistance.

  • Are there any items that I am NOT able to store?

    Liquids, explosives, flammable/combustible liquids (paint thinner, gasoline, solvents, or paint) toxic materials and perishables (food) or anything living. Please contact us if you have any questions regarding a specific item.

  • Does there have to be someone in the office to let me through the security gates?

    No. At the time of sign up you will be given your own security gate code that will allow you access to your unit from 6AM-11PM.

  • Do you provide padlocks?

    Yes. At the time you sign up at our self-service kiosk station you will receive a new stainless steel round disc padlock, free of charge, to use on your unit, that is yours to keep after you vacate.

  • What do I do if I lost my padlock key?

    Should you lose your key & need your padlock removed, please call our office to schedule a cut off. There’s a $25 cut lock fee that will be charged & does include getting a new padlock installed. Lock removal can usually be done within the next business day.

  • Who has access to my storage space?

    You are the only one with access to your unit. Lock your padlock & put the key in a safe place.

  • What if I forget my gate access code?

    You can retrieve your personal gate access code at the kiosk station by signing into your open account & following the prompts to get your code. You can also call one of our live kiosk operators for assistance. They will be required to verify your account information before giving you the code. It’s also a good idea to program your personal gate code into your cell phone.